Privacy Policy | Lucky Circus Casino

Information we may collect

When you use Lucky Circus Casino, we may collect information that is needed to provide and manage casino services. The information collected depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information may be generated when you use the website or interact with our systems.

Account and identity information

This may include your name, date of birth, residential details, nationality, contact details, login information and other information supplied when creating or maintaining an account. We may also record information about your account settings, player preferences, responsible gambling choices, communications and activity connected with the services.

Verification information

To verify identity, age and eligibility, we may request identification documents or other supporting information. This can include copies or details from identity documents, proof of address, information needed to assess account ownership and information used for security, fraud prevention or financial checks. Verification information should be accurate, current and provided only through the relevant secure process.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, winnings, refunds and other transactions. Depending on the payment method, this may include limited payment details, transaction references and information supplied by payment service providers. Payment information may be processed by specialist providers, and we may not receive or store complete payment card details where a provider handles those details directly.

Technical, device and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language preferences, access times, pages viewed and interactions with website features. We may also collect information about errors, performance and security events. This helps us operate, maintain and improve the website.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website usage and improve the player experience. Some cookies may be necessary for core website functions, while others may help with analytics or communications. Players can manage or delete cookies through their browser settings. Disabling certain cookies may affect how some website features work.

How and why information is used

Personal information is used for legitimate business, service, security and compliance purposes. We seek to collect information that is relevant to these purposes and avoid using it in ways that are inconsistent with the reason it was collected, unless permitted or required by applicable requirements.

To create, operate and administer a player account.
To provide casino services, process gameplay activity and maintain accurate account records.
To process deposits, withdrawals, refunds and other payment or transaction requests.
To verify identity, age, account ownership and eligibility to use the services.
To conduct anti-fraud, anti-money-laundering, security and risk checks.
To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
To respond to questions, complaints, technical issues and support requests.
To communicate important service information, including account, security, transaction and policy updates.
To send marketing communications where permitted and where the relevant preferences or consent requirements apply.
To understand website performance, analyse usage and improve products, features and customer experience.
To meet record-keeping, legal, regulatory, tax, dispute-resolution and responsible gambling obligations.
To protect the rights, safety, property and systems of players, the website and relevant service providers.

Where required, we may rely on your consent to use personal information for a particular purpose. You may withdraw consent for marketing communications at any time. Withdrawal does not affect processing that has already taken place or processing that is needed for account operation, security, legal compliance or another valid purpose.

Marketing communications

If you have agreed to receive marketing, we may send information about promotions, features, news or other relevant services through available communication channels. Every marketing message should include a way to stop receiving further marketing messages, where appropriate. You can also request that your marketing consent be withdrawn by contacting support@luckycircuscasino.wtf. Service and security messages may still be sent when they are necessary for your account or requested transaction.

Sharing, security and retention

We may share personal information where it is necessary to provide the services, operate our systems, manage payments, complete verification checks, prevent fraud or meet legal and compliance obligations. Recipients may include technology providers, payment providers, identity and verification services, customer support providers, security providers, professional advisers and relevant authorities where disclosure is required or permitted.

Service providers that process information on our behalf are expected to use it only for authorised purposes and to apply appropriate safeguards. Information may be processed or stored in locations outside Australia where this is necessary for the operation of the services. Where information is transferred or accessed across borders, reasonable steps are taken to support its protection and appropriate handling.

Keeping information secure

We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so players should use strong, unique passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is needed for the purposes described in this policy, for account and service administration, or for the resolution of disputes and security matters. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closed and inactive accounts

Closing or becoming inactive on an account does not necessarily result in the immediate deletion of all information. We may retain relevant account, transaction, verification, communications and security records where they are needed for legal, compliance, fraud prevention, dispute or audit purposes. Access to a closed account may also be restricted to protect the player and the services.

Your privacy rights and how to contact us

Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to their personal information. These may include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing. Other rights may apply, such as asking about how information is used or requesting that certain processing be limited.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@luckycircuscasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, especially where the information is sensitive or the request could affect account security.

We will assess and respond to requests within the time required by applicable privacy requirements. A request may be refused, limited or delayed where permitted, including where fulfilling it would expose another person's information, interfere with fraud or security checks, affect legal obligations or require records that must be retained. If information cannot be deleted because it must be kept, we will explain this where appropriate.

Keeping your information accurate

Players should keep account and contact information accurate and notify us when details change. You can contact support@luckycircuscasino.wtf to request a correction or update. We may ask for supporting information before changing identity, payment or account details to help prevent unauthorised changes.

Policy updates and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will be made available on the website, with the effective date or other notice where appropriate. Continued use of the services after an update may be subject to the revised policy. If you have questions about this policy or the handling of your personal information, contact support@luckycircuscasino.wtf.